AFTERCARE

At Procure Damp Proofing Group, we believe that our commitment to our customers extends far beyond the completion of our damp proofing services. We understand the importance of providing comprehensive aftercare to ensure the long-term effectiveness and satisfaction of our customers. In this document, we will outline the various aspects of our aftercare services and the support you can expect from us.

1. Explanation of Damp Proofing Solutions:

After completing the damp proofing project in your property, our team will provide you with a detailed explanation of the solutions implemented. We will walk you through the specific methods used, the materials employed, and how they address the damp-related issues identified during the survey. This ensures that you have a clear understanding of the work carried out and the benefits it provides.

2. Maintenance Guidelines:

To maximise the effectiveness and longevity of our damp proofing solutions, we provide comprehensive maintenance guidelines. These guidelines will outline specific measures you can take to prevent future dampness and maintain a dry environment in your property. This may include recommendations on ventilation, moisture control, regular inspections, and general upkeep. Following these guidelines will help to preserve the integrity of our damp proofing work.

3. Warranty Information:

At Procure Damp Proofing Group, we stand behind the quality of our workmanship and the materials used. We offer warranties on our damp proofing services to provide you with peace of mind. The specifics of the warranty, including its duration and coverage, will be clearly communicated to you upon completion of the project. Our team will also explain the steps you need to take if you encounter any issues covered by the warranty.

4. Ongoing Support:

Our commitment to customer satisfaction extends beyond the completion of the project. We are dedicated to providing ongoing support to our customers. If you have any questions, concerns, or require additional information, our knowledgeable team is always available to assist you. You can reach out to us via phone, email, or in-person visits to our office. We strive to provide prompt and helpful responses to ensure your satisfaction.

5. Follow-Up Inspections:

To ensure the long-term effectiveness of our damp proofing solutions, we recommend periodic follow-up inspections. These inspections allow us to assess the condition of your property, evaluate the performance of our work, and address any emerging issues promptly. Our team will work with you to schedule these inspections at convenient times and provide you with a detailed report of our findings.

6. Additional Services:

In addition to our damp proofing services, we offer a range of related services to meet your needs. These include mould remediation, timber treatments, basement waterproofing, and condensation control. If you require any further assistance beyond the initial damp proofing project, our team is well-equipped to provide you with the necessary solutions and support.

7. Customer Feedback:

At Procure Damp Proofing Group, we value the feedback of our customers. We encourage you to share your experience with our services, including any suggestions or areas for improvement. Your feedback helps us enhance our offerings and ensure that we continue to meet the highest standards of customer satisfaction.

Procure Damp Proofing Group is committed to providing comprehensive aftercare services to our valued customers. From explaining our damp proofing solutions to offering maintenance guidelines, warranties, ongoing support, and follow-up inspections, we are dedicated to ensuring the long-term effectiveness and satisfaction of our work. We value your feedback and are here to assist you every step of the way.