CUSTOMER COMPLAINTS

At Procure Damp Proofing Group, we prioritise customer satisfaction and strive to provide exceptional service at every step of the process. We understand that sometimes, despite our best efforts, issues or concerns may arise. In such cases, we are committed to addressing and resolving any complaints promptly and effectively.

While we strive for excellence, we understand that issues may arise even after the completion of our work. If you have any complaints or concerns, we encourage you to reach out to us promptly. Our dedicated customer support team will be ready to listen, address your concerns, and work towards a satisfactory resolution.

To report a complaint, please contact our customer support team via email. We will assign a dedicated representative to investigate your complaint thoroughly. Our goal is to resolve any issues promptly and fairly, ensuring your satisfaction and maintaining our reputation for exceptional service.

We value your feedback and view complaints as opportunities to improve and enhance our services. We take every complaint seriously and use them as learning experiences to refine our processes and prevent similar issues from occurring in the future.

At Procure Damp Proofing Group, customer satisfaction is our top priority. We are committed to resolving any complaints in a timely and professional manner, ensuring that your experience with us exceeds your expectations.

If you have any further questions or require additional information, please do not hesitate to contact us. Our team is here to assist you.