Privacy:
At Procure Damp Proofing Group, we are committed to protecting the privacy and personal information of our customers. This privacy policy outlines how we collect, use, and safeguard your information when you engage with our services. By using our services, you consent to the practices described in this policy.
1. Information Collection:
We may collect personal information such as your name, contact details, address, and payment information when you request a quote, schedule a site visit, or engage in any other communication with us. We may also collect non-personal information, such as website usage data, through cookies and similar technologies.
2. Use of Information:
We use the collected information to provide and improve our services, respond to inquiries, process payments, schedule appointments, and communicate with you. We may also use your information for internal purposes such as analytics, research, and marketing. We do not sell or share your personal information with third parties for their marketing purposes.
3. Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or alteration. However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
4. Third-Party Services:
We may engage third-party service providers to facilitate our services. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to keep your information confidential.
5. Cookies and Similar Technologies:
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyse website traffic, and personalize content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect certain features and functionality of our website.
6. Legal Compliance:
We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
7. Children's Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take appropriate steps to remove the information.
Terms of Service:
1. Service Description:
Procure Damp Proofing Group provides damp-proofing and moisture control services, including assessments, treatments, and maintenance. Our services are subject to availability and may vary depending on the specific requirements of your property.
2. Pricing and Payment:
We strive to provide transparent and competitive pricing for our services. The cost will be communicated to you during the initial consultation or as part of the quotation process. Payment terms and methods will be agreed upon before the commencement of any work.
3. Appointment Scheduling:
We will work with you to schedule appointments for site visits, assessments, and treatments. It is important to be available and provide access to the property at the agreed-upon time. In case of any changes or delays, we appreciate timely communication to reschedule as necessary.
4. Scope of Work:
Our services will be performed according to industry best practices and in compliance with relevant regulations. The specific scope of work will be outlined in the quotation or work agreement, including any limitations or exclusions.
5. Customer Responsibilities:
To ensure the successful completion of our services, it is essential that you provide accurate and complete information about the property, its condition, and any existing issues. You are responsible for maintaining a safe and suitable environment for our team to perform their work.
6. Warranty and Liability:
We stand behind the quality of our work and materials. Any warranties or guarantees will be clearly stated in the quotation or work agreement. However, we shall not be liable for any damages or losses arising from factors beyond our control, including but not limited to pre-existing structural defects or unforeseen issues during the project.
7. Modification and Termination:
We reserve the right to modify or terminate our services, pricing, or terms of service at any time. Any modifications or updates will be communicated to you in advance.
Please note that this privacy policy and terms of service apply specifically to Procure Damp Proofing Group and may not cover the practices of third-party websites or services that may be linked on our website.
If you have any questions or concerns about our privacy policy or terms of service, please contact us for further assistance.
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PROCURE DAMP PROOFING GROUP
Have questions or need a quote for your remedial works? Don't hesitate to send us an email today! Our expert team at Procure Damp Proofing Group is ready to assist you.