ENQUIRY TO AFTERCARE

When enquiring about damp proofing works, you will receive the following information to ensure full satisfaction: 

1. Initial Response and Acknowledgment:

  - A prompt and courteous response to your enquiry, acknowledging your interest in damp proofing services.

  - Clear communication of the next steps and an estimated timeframe for further discussions or assessments.

2. Detailed Consultation:

  - A thorough consultation to understand the your specific damp-related issues and concerns.

  - Detailed explanations of the available damp proofing solutions and their suitability for your situation.

  - Recommendations on the most effective and cost-efficient approach to address the damp problem.

3. Site Assessment and Inspection:

  - An on-site assessment by a qualified damp proofing professional to evaluate the extent and causes of the damp issue.

  - A comprehensive inspection to identify potential sources of moisture, damage, or mould growth.

  - Clear explanations of the findings, including any necessary repairs or remediation required.

4. Customised Damp Proofing Proposal:

  - A detailed proposal outlining the recommended damp proofing solution(s) tailored to the your specific needs.

  - Clear explanations of the proposed methods, materials, and expected outcomes.

  - Itemised pricing for each aspect of the damp proofing works, including labour, materials, and any additional services.

5. Insurance and Warranty Information:

  - Confirmation of the company's liability insurance coverage to protect against any potential damages or accidents during the damp proofing works.

  - Clear explanation of any warranties or guarantees provided for the damp proofing services, including the duration and coverage.

6. Project Timeline and Schedule:

  - A clear timeline outlining the expected start and completion dates for the damp proofing works.

  - Communication on any potential disruptions or adjustments to the schedule, ensuring transparency and minimising inconvenience for yourself.

7. References and Testimonials:

  - The opportunity to review references from previous clients who have received damp proofing services from the company.

  - Access to testimonials or reviews that demonstrate the company's track record of customer satisfaction and successful damp proofing projects.

8. Written Contract and Terms:

  - A written contract that clearly outlines the scope of work, terms and conditions, and payment schedules.

  - Clarity on any additional services or charges that may arise during the damp proofing process.

  - An opportunity to review and seek clarification on any aspects of the contract before signing.

9. Ongoing Communication and Support:

  - Regular updates and open communication throughout the damp proofing process, ensuring you are informed of progress and any necessary adjustments.

  - Access to a dedicated point of contact who can address any questions, concerns, or additional requests promptly.

10. Post-Damp Proofing Care and Maintenance Guidelines:

   - Clear instructions on how to maintain and care for the damp proofed areas to ensure long-term effectiveness.

   - Recommendations for regular inspections or maintenance to prevent future damp-related issues.

Providing you with comprehensive information and support throughout the enquiry and damp proofing process helps ensuring your full satisfaction.